The terms and conditions for using eLegacy.
Last updated: August 2026
Welcome to eLegacy.
These Terms of Service ("Terms") govern your access to and use of the eLegacy platform, including our website, applications, services, AI-assisted document generation features, and related functionality.
Our goal is to provide tools that help individuals organize, maintain, and manage their estate planning information in a secure and thoughtful manner. These Terms explain the relationship between you and eLegacy, your responsibilities while using the platform, and the responsibilities we assume in providing our services.
By creating an account, accessing, or using eLegacy, you agree to be bound by these Terms. If you do not agree with these Terms, you should not use the platform.
Please read these Terms together with our Privacy Policy and Security information, which explain how your information is collected, used, and protected while using eLegacy.
These Terms are intended to create a clear understanding between you and eLegacy regarding:
We believe that clear expectations help build lasting trust.
Good to Know
Our Terms are written in plain language whenever possible because we believe legal agreements should be understandable—not intimidating.
To use eLegacy, you must create an account and provide accurate, current, and complete information during the registration process.
By creating an account, you represent that you are legally permitted to enter into this agreement and that the information you provide is truthful and kept reasonably up to date.
You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account unless unauthorized access results from circumstances outside of your control.
If you believe your account has been accessed without authorization, you should notify us promptly and take appropriate steps to secure your account, including updating your password when necessary.
As an eLegacy account holder, you agree to:
These responsibilities help protect both your information and the security of the eLegacy community.
Your eLegacy account is personal to you.
Unless specifically authorized through platform features such as Beneficiary Portal access, Secure Sharing, Trusted Access, or other supported collaboration features, your account should not be shared with others.
Keeping individual accounts separate helps maintain accurate records, appropriate permissions, and the security of your estate information.
Good to Know
Protecting your account is one of the most important ways you can help protect your estate information. Choosing a strong password and maintaining current contact information can significantly improve the security of your account.
eLegacy is a comprehensive estate planning and estate organization platform designed to help individuals prepare, manage, maintain, and securely organize the information that supports their estate plan throughout their lifetime.
The platform combines secure information management, AI-assisted document generation, document storage, estate organization, beneficiary collaboration, and long-term estate maintenance into a single integrated experience.
Depending on your subscription and the features you choose to use, eLegacy may provide tools and services including:
As eLegacy continues to evolve, additional features, improvements, and services may be introduced to enhance the platform and improve the overall user experience.
Our goal is to help individuals and families organize the information that matters most while making estate planning easier to maintain throughout life's changes.
eLegacy is designed to support the ongoing management of your estate—not simply the one-time creation of legal documents.
We continually improve the platform by introducing new features, refining existing functionality, addressing security enhancements, and improving overall reliability.
As part of this ongoing development, certain features may be added, modified, replaced, or retired over time.
Whenever practical, we strive to make these changes in ways that preserve your information and provide a positive user experience.
Good to Know
Your subscription determines which features are available to you. Some capabilities are available to all users, while others require a Pro or Premium subscription.
eLegacy provides AI-assisted tools designed to help users prepare estate planning documents, organize estate information, and streamline the estate planning process.
These features generate personalized draft documents and other supporting content using the information you provide, your responses during guided interviews, and any optional instructions you choose to include.
AI-assisted features are intended to assist you—they do not replace your judgment or the advice of qualified legal, financial, or tax professionals.
You are responsible for reviewing all AI-generated content before relying upon, signing, distributing, or storing it as part of your estate plan.
You should carefully verify that generated documents accurately reflect:
If you believe a generated document is inaccurate or incomplete, you should update your information, revise your responses, or regenerate the document before using it.
eLegacy is not a law firm and does not provide legal advice.
AI-generated documents should not be interpreted as legal, financial, tax, or other professional advice.
Depending on your individual circumstances, you may wish to consult a licensed attorney or other qualified professional before executing estate planning documents or making significant legal decisions.
AI-assisted features may improve, evolve, or change over time as technology advances and the platform continues to develop.
Generated content may vary based on the information provided and improvements made to the AI systems supporting the platform.
Good to Know
AI is designed to help you prepare your estate planning documents more efficiently. Final decisions regarding your estate plan—including whether to use, revise, or execute any generated document—always remain yours.
By using eLegacy, you agree to use the platform responsibly and in accordance with these Terms.
You are responsible for the information you choose to provide, the documents you upload, the estate planning decisions you make, and the actions taken through your account.
You agree to use the platform in a manner that respects the rights of others and supports the security, integrity, and intended purpose of the services we provide.
Estate planning is an ongoing process.
As your family, financial situation, beneficiaries, assets, or personal wishes change, you are responsible for reviewing and updating your estate information so it continues to reflect your intentions.
Regularly reviewing your estate plan helps ensure your information remains accurate, complete, and useful to those who may rely upon it in the future.
Good to Know
eLegacy is designed to help organize and manage your estate planning information, but the accuracy of your estate plan ultimately depends on the information you choose to provide and maintain.
eLegacy provides technology designed to help you organize estate information, prepare estate planning documents, and manage your estate planning process.
Although the platform includes AI-assisted document generation and educational resources, eLegacy is not a law firm and does not provide legal advice, legal representation, or legal services.
Nothing within the platform should be interpreted as creating an attorney-client relationship between you and eLegacy or any of its representatives.
Estate planning laws vary by state and may change over time. Individual circumstances—including family relationships, tax considerations, business ownership, and unique estate planning goals—may require professional legal guidance.
Depending on your circumstances, you may wish to consult a qualified attorney or other professional regarding matters such as:
Professional guidance can help ensure your estate plan reflects your individual circumstances and complies with applicable laws.
The educational information provided through eLegacy—including guides, learning materials, AI guidance, and other informational content—is intended for general informational purposes only.
Educational content should not be interpreted as legal, financial, tax, or investment advice.
Good to Know
Many individuals can successfully organize and prepare significant portions of their estate planning information using eLegacy. However, every estate is different, and professional advice may be appropriate depending on your personal circumstances and objectives.
You retain ownership of the information, documents, and content you create, upload, or store within your eLegacy account.
This includes the personal information, estate planning information, uploaded files, AI-generated documents you choose to save, photographs, notes, and other materials that you provide while using the platform.
eLegacy does not claim ownership of your estate planning documents or the personal information you choose to organize within the platform.
By using eLegacy, you grant us only the limited rights necessary to host, store, process, transmit, display, back up, and otherwise manage your information for the purpose of providing the services you request.
Examples of content you own include:
Your ownership of this content does not change simply because it is stored or managed within eLegacy.
While you retain ownership of your content, eLegacy owns the platform itself, including its software, applications, website, design, branding, user interface, documentation, and other proprietary technology.
These Terms do not transfer ownership of eLegacy’s intellectual property to users, nor do they transfer ownership of your estate information to eLegacy.
Good to Know
One of eLegacy’s core principles is simple:
Your legacy remains your legacy.
Our role is to help you organize, protect, and manage it—not to own it.
eLegacy provides secure tools that help you organize, maintain, and manage important estate planning information throughout your lifetime.
Depending on the features you choose to use, this may include Identity Vault, Secure Vault, Legal Documents, Digital Assets, financial information, insurance records, estate contacts, uploaded files, and other information that supports your estate plan.
These tools are intended to help you organize and maintain your information in a secure and structured manner so it is available when you need it.
Identity Vault is designed to help you securely organize government-issued identity documents and other important personal records associated with you or, where supported, your co-grantor.
Examples may include:
Some document types may not apply to every individual. eLegacy allows you to indicate when certain documents are not applicable so your estate records accurately reflect your personal circumstances.
Secure Vault serves as a centralized security dashboard that helps you organize and monitor sensitive estate information stored throughout the platform.
Depending on your subscription and usage, Secure Vault may provide access to information relating to:
Secure Vault helps organize these categories but does not replace your responsibility to maintain current and accurate estate information.
You are responsible for ensuring that the information you choose to store within the platform remains accurate and reasonably up to date.
Because estate planning changes over time, we encourage you to periodically review your stored information and update documents as circumstances change.
Good to Know
Identity Vault and Secure Vault are designed to complement one another.
Identity Vault focuses on organizing personal identity documents, while Secure Vault provides a broader view of sensitive estate information across your account.
eLegacy includes features that allow you to securely share selected estate information with individuals you designate.
These features are designed to help facilitate estate planning, collaboration, and, when appropriate, the transition of important information to beneficiaries, executors, trustees, attorneys, or other trusted individuals.
Sharing features are always intended to support your estate planning decisions—not replace your control over your information.
The Beneficiary Portal provides designated beneficiaries with access to information that you choose to make available, subject to the permissions, eligibility requirements, and release conditions supported by the platform.
Access to the Beneficiary Portal may require:
Access to information through the Beneficiary Portal may change over time depending on your estate planning decisions, account settings, or the progression of supported estate workflows.
Secure Sharing allows you to provide selected information to trusted recipients without granting unrestricted access to your account.
Depending on the sharing options available, you may control:
You remain responsible for selecting recipients and determining what information you choose to share.
Sharing information through eLegacy is optional.
You decide whether to invite beneficiaries, create Secure Share Links, authorize Trusted Access, or enable other collaboration features available within the platform.
Whenever supported, you may review, modify, or revoke access as your estate plan evolves.
Good to Know
One of eLegacy’s guiding principles is that access should be intentional.
The platform is designed to help you decide who receives information, what they receive, and when they receive it.
eLegacy offers multiple subscription options designed to meet different estate planning needs. Available plans, features, and pricing are described on our Pricing page and may change over time.
Certain features are available to all users, while others require a paid subscription. Access to specific functionality is determined by your current subscription plan.
If you subscribe to a paid plan, you agree to pay all applicable subscription fees and any applicable taxes associated with your selected plan.
Where offered, free trials allow you to experience Premium features before purchasing a subscription.
At the conclusion of the trial period, your subscription will continue only if you choose to enroll in a paid plan or if your trial converts according to the terms presented during enrollment.
Trial eligibility, duration, and availability may change over time.
Paid subscriptions are processed through our secure payment provider.
Depending on the subscription you choose, billing may occur on a monthly or annual basis.
You are responsible for maintaining current payment information associated with your subscription.
If a payment cannot be successfully processed, access to certain subscription features may be affected until billing issues are resolved.
You may upgrade, downgrade, or cancel your subscription using the subscription management tools provided within the platform.
Depending on your selected plan change, billing adjustments, prorated charges, or changes to feature availability may apply.
If you voluntarily change from a legacy or grandfathered subscription plan to a newer pricing plan, your previous pricing may no longer be available.
You may cancel your subscription at any time.
Unless otherwise stated during the cancellation process, cancellation generally prevents future renewals but does not automatically provide refunds for prior billing periods.
Following cancellation, you may continue to have access to paid features until the end of your current billing period, after which your account will transition to the applicable subscription level.
Good to Know
We believe subscription management should be transparent.
Whenever possible, eLegacy provides clear information about pricing, plan features, billing frequency, and the impact of subscription changes before they are confirmed.
We ask every eLegacy user to use the platform responsibly and respectfully.
Our goal is to provide a secure, reliable, and trustworthy environment where individuals and families can confidently organize and manage their estate planning information.
To help achieve that goal, you agree to use eLegacy only in ways that are consistent with these Terms and applicable laws.
While using eLegacy, you agree that you will not:
Every user plays an important role in maintaining the integrity of eLegacy.
If you become aware of suspected security issues, unauthorized account activity, or misuse of the platform, we encourage you to report it promptly so that appropriate action can be taken.
Responsible use helps protect not only your own information, but the information entrusted to the platform by other users as well.
If we reasonably believe these Terms have been violated, we may investigate the matter and take appropriate action to protect the platform, our users, and our services.
Depending on the circumstances, this may include limiting access to certain features, suspending an account, terminating an account, or taking other actions permitted by applicable law.
Whenever appropriate, we strive to apply these measures fairly and proportionately.
Good to Know
These guidelines exist to protect the security, reliability, and integrity of eLegacy for everyone who depends on the platform to manage information that matters most.
The eLegacy platform, including its software, website, applications, visual design, user interface, branding, logos, graphics, documentation, original content, and underlying technology, is owned by eLegacy or its licensors and is protected by applicable intellectual property laws.
These Terms grant you the right to access and use the platform in accordance with your subscription and these Terms. They do not transfer ownership of any intellectual property belonging to eLegacy.
While using eLegacy, you may:
Unless permitted by applicable law or with our prior written permission, you may not:
These restrictions apply to the platform and its proprietary technology—not to the estate information and documents you own.
Nothing in these Terms changes your ownership of the information, documents, photographs, estate planning materials, or other content that you create, upload, or maintain within your account.
Your estate remains your intellectual property and personal information.
Good to Know
Protecting intellectual property allows us to continue improving eLegacy while ensuring you retain ownership of the estate information and documents that are uniquely yours.
We hope every user enjoys a positive experience with eLegacy. However, there may be circumstances in which we need to suspend or terminate access to the platform to protect our users, our services, or to comply with applicable legal obligations.
You may stop using eLegacy and close your account at any time, subject to any applicable subscription, billing, or account management requirements.
Likewise, eLegacy may suspend or terminate access to the platform if we reasonably believe it is necessary to protect the security, integrity, or lawful operation of our services.
Examples include situations where:
Whenever practical and appropriate, we will attempt to notify you before permanent account termination.
Depending on the circumstances:
Termination of your account does not automatically delete all information immediately. Data handling following account closure is governed by our Privacy Policy and applicable legal obligations.
If an account has been suspended because of suspected security concerns or other issues that can be resolved, you may contact our support team to request a review.
Where appropriate, and at our discretion, access may be restored after the underlying issue has been addressed.
Good to Know
Our goal is always to resolve issues fairly whenever possible. Suspension or termination is intended to protect the security, reliability, and trustworthiness of the platform—not to penalize users acting in good faith.
We work hard to provide a secure, reliable, and continuously improving platform. However, like all online services, eLegacy is provided on an “as available” and “as provided” basis.
While we strive for accuracy, reliability, and uninterrupted availability, we cannot guarantee that the platform will always operate without interruption, delay, error, or unforeseen technical issues.
We continually maintain and improve the platform, but occasional maintenance, updates, service interruptions, or circumstances beyond our reasonable control may temporarily affect availability.
Except as required by applicable law, eLegacy does not guarantee:
Our goal is always to provide dependable services while continually improving the platform over time.
Estate planning involves important personal, legal, and financial decisions.
You remain responsible for reviewing your estate information, uploaded documents, AI-generated content, and completed estate planning documents to ensure they accurately reflect your intentions before relying upon or executing them.
Certain events may affect the availability or operation of the platform despite our reasonable efforts.
Examples include:
Whenever practical, we will work to restore services as quickly as reasonably possible.
Good to Know
Our commitment is not that technology will never experience challenges.
Our commitment is that we will continue improving eLegacy, respond responsibly when issues arise, communicate transparently, and work diligently to earn and maintain your trust.
To the fullest extent permitted by applicable law, eLegacy shall not be liable for indirect, incidental, consequential, special, exemplary, or punitive damages arising from or relating to your use of the platform.
This includes, but is not limited to, claims relating to lost profits, loss of business opportunities, loss of data, interruption of service, or other intangible losses, even if we have been advised that such damages might occur.
Nothing in these Terms limits or excludes liability where such limitation or exclusion is prohibited by applicable law.
You remain responsible for the decisions you make regarding your estate plan.
While eLegacy provides tools that assist with estate organization and AI-assisted document preparation, decisions regarding beneficiaries, fiduciaries, distributions, legal documents, and other estate planning matters remain your responsibility.
We encourage users to carefully review all information and seek professional advice whenever appropriate for their individual circumstances.
Certain features rely upon third-party service providers.
Although we carefully select providers that support our services, eLegacy is not responsible for interruptions, failures, or actions of independent third-party services that are outside of our reasonable control.
To the fullest extent permitted by applicable law, any liability arising from your use of eLegacy shall be limited to the amount you paid to eLegacy for the services giving rise to the claim during the twelve (12) months immediately preceding the event giving rise to the claim.
If you have not paid for a subscription, liability shall be limited to the maximum extent permitted by applicable law.
Good to Know
Our goal is to build software that earns your trust through reliability, transparency, and continuous improvement.
These limitations are intended to establish reasonable legal boundaries while allowing us to continue investing in and improving the platform for everyone.
eLegacy is an evolving platform. As technology advances and the needs of our users change, we may introduce new features, improve existing functionality, modify services, or retire features that are no longer practical or beneficial.
Our goal is to continually improve the platform while maintaining a reliable, secure, and intuitive experience for our users.
Whenever practical, we strive to make changes in ways that preserve your information, minimize disruption, and provide a smooth transition.
As part of our ongoing development efforts, we may:
Not every change will affect every user, and some features may vary depending on your subscription plan.
From time to time, certain features may be temporarily unavailable due to maintenance, updates, testing, or circumstances beyond our reasonable control.
Whenever practical, we will work to minimize interruptions and restore normal service as quickly as reasonably possible.
While the platform will continue to evolve, our commitment remains consistent:
To help individuals and families organize, protect, maintain, and preserve the information that matters most throughout their estate planning journey.
That mission will continue to guide how eLegacy grows in the future.
Good to Know
Continuous improvement is an important part of maintaining a secure and reliable platform. As eLegacy evolves, we remain committed to making thoughtful improvements that benefit our users while respecting the trust they place in us.
As eLegacy continues to evolve, we may update these Terms of Service from time to time to reflect new features, improvements, changes in applicable laws, or updates to our business practices.
When we make material changes, we will make reasonable efforts to notify users through appropriate channels, such as notices within the platform, email communications, or other methods we determine are appropriate.
Your continued use of eLegacy after updated Terms become effective constitutes your acceptance of the revised Terms.
If you do not agree with the updated Terms, you should discontinue use of the platform and, if desired, close your account in accordance with these Terms and our Privacy Policy.
Examples include:
Whenever possible, we strive to improve clarity—not simply add more legal language.
The effective date of these Terms will appear at the top of this page.
When practical, we may also provide a summary of significant updates so users can more easily understand what has changed since the previous version.
Good to Know
Our goal is transparency. We believe important changes should be communicated clearly so you understand how they affect your use of eLegacy.
These Terms of Service shall be governed by and interpreted in accordance with the laws of the jurisdiction in which eLegacy operates, without regard to its conflict of law principles, except where applicable law requires otherwise.
Any legal rights or remedies available to you under applicable consumer protection laws remain unaffected to the extent required by law.
We hope to resolve questions or concerns promptly and fairly.
If you have a concern regarding your use of eLegacy, we encourage you to contact us first so we can work together toward a reasonable resolution before formal legal action becomes necessary.
Nothing in these Terms limits any rights you may have under applicable law.
If eLegacy establishes a principal place of business or designates a specific governing jurisdiction in the future, this section may be updated to reflect that jurisdiction.
Any such update will be made in accordance with the Changes to These Terms section of this agreement.
Good to Know
Our preference is always to resolve issues through open communication whenever possible. Most questions can be addressed quickly through our support team without the need for formal legal proceedings.
If you have questions about these Terms of Service or your use of the eLegacy platform, we're here to help.
Whether you need assistance understanding your account, your subscription, platform features, or these Terms, we encourage you to contact us.
You may contact eLegacy through one of the following methods:
We strive to respond to questions and support requests as promptly as reasonably possible.
If you are unsure how these Terms apply to your use of the platform, please contact us before making assumptions.
We believe that open communication is often the quickest way to resolve questions, clarify expectations, and ensure you have confidence in using eLegacy.
Thank you for taking the time to read these Terms of Service.
We recognize that estate planning involves more than documents—it involves families, responsibilities, and the desire to leave those you care about with clarity rather than uncertainty.
Our goal is to provide tools that help you organize, protect, and maintain your estate throughout life's journey while treating your information with the respect it deserves.
Thank you for placing your trust in eLegacy.