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We're Here to Help. Reach Out Anytime.

Whether you have a question about our services, need help with your vault, or want to explore enterprise options — our team is ready to assist.

Contact Options

Multiple Ways to Reach Us

Email Support

support@elegacyep.com

Send us a message anytime. We respond within 1 business day.

Live Chat

Available in the app dashboard

Use the in-app AI assistant or live chat for real-time help.

Headquarters

Virginia Beach, Virginia, USA

Proudly based in the Southeast, serving families nationwide.

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Fill out the form and we'll get back to you as quickly as we can. For urgent matters, don't hesitate to call us directly.

  • We respond to every inquiry within one business day
  • No bots — real people from our support team
  • Your privacy is protected every step of the way

Support at a Glance

Everything you need to know about reaching our team

Support Hours
Mon–Fri, 9am–6pm EST
Closed weekends & major holidays
Email Response
Within 1 Business Day
support@elegacyep.com
In-App Help
AI Assistant — 24/7
Available in your dashboard

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